MA35 contacted me to say that I haven’t paid for my Art 50 EUV card, but I have. What should I do?

We have received information from a couple of early applicants for the Art 50 EUVAufenthaltstitel "Artikel 50 EUV" The Aufenthaltstitel "Art 50 EUV" is a residency title to be issued to British citizens from the end of the transition period. Its name is derived from Article 50 of the Treaty on European Union. The "Titel" refers to the document or card itself, and not the right, or permission that it confirms. card in Vienna, in which MA35Magistratsabteilung 35 Residency and citizenship issues in Vienna are handled by Magistratsabteilung 35 (MA35). It has several offices in Vienna and where you need to go depends on whether or not you are an EU citizen (you go to one or other of its EU Referat offices depending on the district you live in), or its premises for third country nationals. has claimed that their payment has not been received. A sub-department (Außenstelle) of MA35 which is assisting in processing the applications has then sent new invoices, with different numbers to be quoted in the Verwendungszweck field. In a case brought to our attention, the applicant was told that their application would be cancelled if they fail to pay.

The following approach got a response and apology from the case officer in charge of the case within a day, and the applicant has been assured that their Art 50 EUV card is now on its way within the next few days. We therefore advise to:

  • Send an e-mail to the Referat (Außenstelle) handling the follow-up – there will be an e-mail address in their correspondence to you

    ??-ref@ma35.wien.gv.at (e.g. 41, 42, 43, 44, 45, 46 as the first two digits)

    In addition send the mail in cc: to rechnung@ma35.wien.gv.at (the billing address).
  • Make sure you include a copy of the payment from your bank (e.g. through your online banking app) as well as a copy of the initial paying-in slip (Zahlungsanweisung) – that proves you have made the payment using the invoice number they supplied.
  • Also advise that the reminder has a different invoice number if this is the case.
  • Quote the Geschäftszahl for your case (visible on your Bestätigung der Antragstellung). This number starts with MA35.

Tips about making your payment

  • Ensure (and recheck) that you have the correct number in the Verwendungszweck. This number is used for reconciling payments
  • Check that you have entered the correct amount (we have also had cases of people being asked to pay more, due to errors in their payments).
  • Pay via electronic/mobile/online banking to avoid being hit with unnecessary processing fees for your payment – and pay from a Euro account.

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