I agree, Michael. I think that MA-35 is almost paralyzed. No good escalating and complaining. More bad news for them yesterday in Der Standard: https://www.derstandard.at/story/2000129145693/wie-viel-system-steckt-hinter-dem-unwesen-in-der-einwanderungsbehoerde.
Hopefully this and all the negative press over the past two weeks will bring about a change in leadership and perhaps get the department to an acceptable level of service.