Still no EUV card and visited Ma35 in January 2021

Forum Article 50 EUV cards Still no EUV card and visited Ma35 in January 2021

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    • #2738
      FranziskaFiskenFranziskaFisken
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      Still no EUV card and I visited Ma35 on 14 January 2021. Also no email that I know of.

    • #2744
      mikeMichael Bailey
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      Send a mail stating your Geschäftszahl to 52-ref@ma35.wien.gv.at – others are slowly receiving their cards now from around that date.

    • #3433
      DromomanioDromomanio
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      Hi Franziska, any movement on your card. I am in the same boat. Applied on January 8th. I wrote to MA-35 in February, as Michael suggests, and received this in response:

      Sehr geehrte Damen und Herren,
      Ihr Antrag wird zur Zeit bearbeitet. Bitte warten Sie die Verständigung ab, Sie werden rechtzeitig informiert.
      Mit freundlichen Grüßen

      I followed up in April and received this:
      Sehr geehrte Damen und Herren,

      ich habe Ihre Email an Ihre Sachbearbeiterin weitergeleitet.
      Bitte warten Sie die Verständigung ab.
      Mit freundlichen Grüßen

      Have not heard back.

    • #3436
      FranziskaFiskenFranziskaFisken
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      I managed to access MA35 by emailing the boss of MA35 that I found from the Internet, and I did get a reply indirectly from Thomas Schlinger, Magistratsabteilung 35 – thomas.schlinger@wien.gv.at

      Einwanderung und Staatsbürgerschaft

      1120 Wien, Arndtstraße 67, Stiege 1, 1. Stock

      Telefon +43 1 4000 35312

      Fax +43 1 4000 99 35310

      Web wien.gv.at

      E-Mail 50-ref@ma35.wien.gv.at

      If that does not work try the boss
      Hufgard-Leitner Georg <georg.hufgard-leitner@wien.gv.at>
      Good Luck!

    • #3437
      DromomanioDromomanio
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      Franziska, thanks for quick reply and the info.

    • #3601
      DromomanioDromomanio
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        Hi Michael, thanks for following up.
        I wrote to anliegen@ma35.wien.gv.at on May 29, reiterating that I had applied on January 8, but had not received my card.
        I got a reply on May 31 from susanne.vesely@wien.gv.at saying,”Ich habe um den dringenden Versand Ihrer Karte gebeten.”
        I intend to follow up in the next few days and will post an update when something happens.
        Meanwhile, I have travelled overseas and used without a problem the Bestätigung über die Antragstellung as proof of residence.
    • #3771
      DromomanioDromomanio
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      Hello again.
      On 28.06 I wrote the following email to anliegen@ma35.wien.gv.at again and copied ‘georg.hufgard-leitner@wien.gv.at’:
      leider habe ich die Aufenthaltstitelkarte noch nicht erhalten. Ich hatte bereits am 08.01.2021 meine Bescheinigung des Daueraufenthaltes gegen einen Aufenthaltstitel “Artikel 50 EUV” getauscht. Antragszahl: [REDACTED].

      I have not heard back.
      My next move is to call MA35 and see if the telephone works better than email.
      Any advice or feedback from others who are still waiting for their EUV card would be welcome.

      • This reply was modified 5 months, 1 week ago by mikeMichael Bailey. Reason: contained application number for Aufenthaltstitel
    • #3823
      mikeMichael Bailey
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      Usually the final processing of the card takes about 2 weeks from the order being given. Were you by any chance away, or have you moved (as we know people who couldn’t collect their card from the post or it was delivered to the address they gave when they applied)?

    • #3827
      DromomanioDromomanio
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      Hi Michael, thanks for the follow-up. Nope, not away, not moved. I suppose it is possible that the Post came when I was out of the house, but they would have left some sort of notice.
      I’ll call tomorrow and see if I can make progress telephonically.

    • #4115
      DromomanioDromomanio
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      Hello, the saga continues . . .
      Called MA-35 01 400003535 27.07 ago and was told that someone from the Department would return my call in a couple of days. That did not happen.
      I called again last Thursday, 12.08. The gentleman I spoke to informed me that I should wait to be called by someone from MA-5, who would give me an appointment to pick up my card in person. I told him that I understood that the cards would be sent via registered post. He said nope, we do not send cards out in the mail.
      Have other people who applied in January already received their cards? Is there someone to complain to about the complaints office? :-[

    • #4145
      GH0GH0
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      Interview 7/1, received card 8/4 after many phonecalls to helpline (nearly all friendly but not much info).

      Most helpful contact seemed to be answer to my email to anliegen@ma35.wien.gv.at from S. Vesely which may have triggered some action from the case worker.

      Good luck!

    • #4146
      DromomanioDromomanio
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      Thanks, GH0. Did you receive your card by mail, or did you have to pick it up at MA-35?

    • #4148
      GH0GH0
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      By post, super secure letter, had to sign for it, representative (wife) not allowed to substitute.

    • #4149
      DromomanioDromomanio
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      Ok, good to have the confirmation. Thanks for the quick reply!

    • #4164
      mikeMichael Bailey
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      Just as we think all the cases from January have been handled, we are hearing of more cases that are still not dealt with. I have escalated a number of cases to the BMI, to point out that MA35 are proving difficult/impossible to reach – there were pieces in the national media yesterday about this issue. As long as you have a Bestätigung der Antragstellung you should travel with it. As some have mentioned, cards are sent as RSA Briefe so can only be signed for by the applicant or their legal guardian in the case of minors.

    • #4169
      DromomanioDromomanio
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      Thanks, Michael. Is there anything we who have been waiting for months can do to help?
      Is there someone we can write to, to complain? Other than anliegen@ma35.wien.gv.at, of course, since they are the problem.

    • #4173
      mikeMichael Bailey
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      British in Austria is also keeping the Embassy informed about the situation. In very rare cases we have been able to get BMI to remind MA35 about their obligation to resolve cases within six months. I have regular contact with BMI and invariably point out procedural irregularities, and cards seem to appear miraculously quickly. Bear in mind though that Art 50 EUV card applicants are receiving considerably better treatment than all other 3CNs applying for a residency permit. The only further way I can think to escalate proceedings is through the Volksanwaltschaft – but this might just gum up another channel. Alternatively I will have a look with the other Admins from British in Austria about a letter that individual applicants should send to MA35 (as a registered letter, advising that you will be seeking assistance from legal representation to conclude your application. (If you don’t have a Rechtschutzversicherung this would be a good opportunity to get one).

    • #4571
      DromomanioDromomanio
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      Thanks, Michael. I did not know about the 6-month obligation to resolve case. Do you think that a registered letter from British in Austria, rather than from individual applicants, might be more likely to encourage MA35 to resolve cases that are overdue?

      • #4584
        mikeMichael Bailey
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        I think also we have come close to exhausting the amount of pressure we are able to put on the Ministry in cases of there just being a delay in processing rather than there being a procedural fault (e.g. we spotted cards sent in April with a January issue date, that were stuck in a sub-office). We will raise the matter again through the Embassy to try to get them to put some pressure on ensuring that the BMI is made aware of there still being cases open since January.

    • #4592
      DromomanioDromomanio
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      I agree, Michael. I think that MA-35 is almost paralyzed. No good escalating and complaining. More bad news for them yesterday in Der Standard: https://www.derstandard.at/story/2000129145693/wie-viel-system-steckt-hinter-dem-unwesen-in-der-einwanderungsbehoerde.
      Hopefully this and all the negative press over the past two weeks will bring about a change in leadership and perhaps get the department to an acceptable level of service.

    • #4605
      mikeMichael Bailey
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      They announced in the spring that a new hotline would come online towards the end of the year and there would be more employed. The Deputy Mayor, Wiederkehr, from the Neos has been given the job of sorting things out. There is a new business immigration office opening this week, but progress will doubtless be at a less than express pace.

    • #4608
      DromomanioDromomanio
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      Hi Michael. As you have pointed out, MA-35 must within six months after receipt of the application make a decision on a matter. If they do not do that, as in my case, a Säumnisbeschwerde (Default Complaint) can be filed. Has anyone filed a Säumnisbeschwerde with MA-35? Any advice on how to go about that?

    • #4609
      DromomanioDromomanio
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      Also, you might find this Facebook Group interesting: Demonstration MA 35: We fight for an organizational change at MA 35
      https://www.facebook.com/groups/288689399698627?hoisted_section_header_type=recently_seen&multi_permalinks=307394311161469

      • #4610
        mikeMichael Bailey
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        We are aware of the Facebook group, but have actively distanced ourselves from it, since by being associated with it, it would undo the close relations we have been establishing with the BMI and others. If individuals wish to join such actions, we are powerless to stop them, but will not promote their agenda. Our interest is to ensure a smooth passage for British citizens applying for their Art 50 EUV cards, but we prefer to channel our resources to providing assistance to ensuring people apply, and that we obtain advice about how to rectify procedure errors.

    • #4611
      DromomanioDromomanio
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      Good to know. Thanks for the heads-up.

    • #4766
      Ed180Ed180
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      They said mine would take a month after six weeks nothing. Phoned them up and was told that they had forgotten. Very friendly service but also very laid back. Get on to them if you haven’t received yours!

    • #4767
      DromomanioDromomanio
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      Ed180, thanks for posting. I lodged a complaint form online with the Volksanwalt on 01.09.
      On 19.09 I received a reply from their Office stating that they had opened a case and had contacted the Provincial Governor of Vienna (Wiener Landeshauptmann).
      They expect to get back to me within 8 weeks of the date of their email, so sometime in November. The wheels of justice turn slowly, very, very slowly. 🙂

      • #4776
        Ed180Ed180
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        Hi there. Yes I sometimes think Austrian wheels are square in cases such as these. Very unprofessional sadly. I started this process in I think February because I didn’t know if there would be any delays. It is quite frankly shameful that some people have had to or are waiting so long

        • #4777
          mikeMichael Bailey
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          @Ed180 – given the experience of some of the Russian friends of my wife, Brits are still getting treated well. The annoying thing is the lack of contact.

          • #4781
            Ed180Ed180
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            Hi Michael yes I was also treated well, the bloke doing all the paperwork was excellent. What happened with the Russians?

            • #4784
              mikeMichael Bailey
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              Often takes over a year to get a new residency permit – before she took Austrian citizenship, my wife had to get a Notvignette to allow her to leave the country after 17 months processing time, even though she had previously held a 10 year permit. A friend’s wife has been waiting for 16 months at the moment, and the end is apparently only in sight after a lawyer was involved.

    • #4780
      DromomanioDromomanio
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      Good news. I received an email today from MA-35 inviting me to pick up my Aufenthaltstitel tomorrow (Friday). Unfortunately, I am out of town. Hopefully all will go smoothly and I will be able to pick it up sometime next week. I applied in Week 1 of 2021 and we are now in Week 38.
      Unless I am challenged on this, I anoint myself record-holder of longest wait for an Article 50 EUV Card.

      • #4782
        Ed180Ed180
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        That is bonkers. But all’s well that ends well!! An English colleague of mine still hasn’t applied for his, getting bit nervous for him. You can take a horse to water…

    • #4834
      DromomanioDromomanio
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      Hi all, today at 10:30, I picked up my Aufenthaltskarte at MA-35 on Zelinkagasse 9. The process was straightforward and efficient. The place was tidy and clean. I was in and out in fifteen minutes. I guess I expected to see frantic administrators sitting in the midst of ceiling-high piles of documents.
      So, just short of 9 months. I could have had a baby in the time it took for my card to be birthed. Still, all’s well . . .
      I have no conclusive evidence that the complaint form I lodged online with the Volksanwalt on 01.09 had anything to do with my process finally being concluded, but I would not rule that out either. It’s easy to do online and painless. Give it a try if you’re getting very frustrated. https://www.formularservice.gv.at/site/fsrv/user/formular.aspx?pid=94bf834faa464bd1b2ed097b9d9e6e5e&pn=B6924d464b02846bf9f874a1a5241ad6b

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